When you make an extension purchase on this website you are purchasing download access and support for a 6 month period. During the subscription term you will have access to extension updates and the support ticket system for the extension you have subscribed to. After the subscription period expires you will lose download and support access, unless you decide to renew your subscription.
Support is only provided for the extension you have subscribed to for a single website.
Support does not include custom modifications or custom extension development. If you need a function, that is not advertised as an included feature, we can develop a version to suit your needs as a custom project. If you need a custom module please submit a ticket or quote request and we will provide a quote.
In some cases we may add new functionality to an extension based on suggestions however we make no guarantee that your suggestion(s) will be accepted as a new feature addition. It all depends on our current schedule, usefulness and feasibility.
We strive to provide the best support possible and ensure our users are able to utilize the full potential of our extensions. We pride ourselves on providing a welcoming and safe environment for users. We reserve the right to cancel any subscriptions due to abusive language or excessive support requests, without refund.
We will only provide support if your hosting environment meets the following minimum recommended software versions:
Apache 2.x+ or,
Nginx 1.0+ or,
Microsoft IIS 7+
Some of our extensions have higher minimum requirements,which are outlined within the extension description. Before purchasing an extension be sure to review any requirements prior to purchase because we cannot offer refunds if you later realize your site does not meet the necessary requirements.
We do not support our extensions on Joomla 1.5 or Joomla 2.5. Those versions are way beyond their end-of-life and we recommend updating your site to the latest version of Joomla as soon as possible.
All Natural Selection Extensions are licensed under GPLv3.
You are allowed to make changes and modifications to our extensions to suit your needs. It is not permitted to remove the copyright information in the source code.
We cannot provide support for extensions that were modified unless we completed the modifications. If you need support for an extension you have modified, let us know and we will provide a cost quote.
You may use our extensions on as many sites as you wish as long as you do not remove the copyright information from the source code. Support is limited for one domain per subscription. If you need support form multiple domains you may purchase additional subscriptions.
If you share our extensions on warez / fileshare sites or share your login to nswd.co we reserve the right to terminate your subscription, without notice and without refund.
Under no circumstances do we offer refunds for our products. As our products are digital in nature, once you have downloaded the software you are not eligible for a refund.