Natural Selection offers web related products and services including design, development, consulting, Joomla extensions, training and support services.
Forum Edition Support
The Forum Edition support plan is designed for users that need occasional help with their Joomla website. A monthly subscription is required to post on the support forum. Designed for users that need occasional help with their Joomla website, we will do our best to answer your questions in a timely manner.
This support plan is not designed to build a website for you, work on your projects or to do any work on your website. We merely provide resources and guide you with troubleshooting or offer general technical advice. Any questions deemed to be out of scope will be removed.
The following activities on our site are not permitted:
- File sharing
- Posting copyrighted information
- Posting foul or vulgar content
- Impersonation of company staff or other users
- Infringing the rights of of staff or other users
- Sharing account access
- Excessive use (Although we currently do not have any limitations on the number of questions you can ask, we do reserve the right to impose a limit if you exceed a reasonable amount of man-hours)
Limitation of Liability
It is your responsibility to take backups of your website. In no event shall Natural Selection or it’s employees be held liable for any indirect or direct damages, loss of profit or revenue, or loss of data even if advised of the possibility of such damages. If you provide access to Natural Selection or its agents to your website you do so at your own risk. Natural Selection offers consultations, advice, guidance and recommendations in good faith.
Non-payment of subscription fees, failure to provide accurate billing information and participating in any activities outlined in these terms and conditions may result in account termination, without refund. This support plan is not designed to build a website for you or do any actual work on your website.
When you make an Extension Club purchase you are purchacing download access and support for a 30 day period. During subscription term you will have access to any updates and the support forum. After the subscription period expires you will lose download and support access unless you decide to renew your subscription.
Support is only provided for our commercial extensions. Non-Commercial extension support requires a subscription.
Support does not include custom modifications or custom extension development. If you need a function that is not advertised as an included feature we can develop a module or version to suit your needs as a custom project. If you need a custom module please submit a quote request and we will provide a quote.
Consulting Edition Support
Consulting services are provided on an hourly basis. All consultations will take place during normal business hours unless agreed upon in advance using email, telephone and/or Skype chat. If you require require on-site consultation you will be responsible for all reasonable travel expenses.
In no event shall Natural Selection or it’s employees be held liable for any indirect or direct damages, loss of profit or revenue, or loss of data even if advised of the possibility of such damages. Natural Selection offers consultations, advice, guidance and recommendations in good faith. Ultimately you are responsible for the management, decisions and actions of your business.
Platinum Edition Support
Platinum Edition support plans require a signed contract, which will be provided though EchoSign before any work will commence. All support request must be made thought our HelpDesk ticketing system.
Quotes will be provided for all design and custom development projects. All quotes will be honored for duration stipulated on the quote. No quote will be valid longer than 14 days from date of issuance.
A contract will be provided through EchoSign and must be digitally signed and returned before any work will commence. Please take time to read the entire document so you are fully aware of the binding agreement being made.
Natural Selection offers hosting on Linux servers. Hosting service is provided in various plans. All plans are on a reoccurring subscription basis. Hosting is subject to our Acceptable Use Policy.
Payments and Fees
Currently, Natural Selection only accepts payments via Credit Card.
Support Service Fees
The Forum Edition support plan is billed on a month-to-month basis. Invoices will be emailed to the email address you have on file with us 3 days prior to the renewal/due date. Forum Edition subscription fees are automatically billed to your credit card on file on the date they are due. Accounts not paid in full on their renewal date will be suspended until payment is made.
You may cancel your subscription at any time, without refund, from within your account management area.
The Consulting Edition support service requires payment prior to service and can be purchased through our checkout.
The Platinum Edition support plan is a six (6) month support plan, billed on a monthly basis. Natural Selection reserves the right to cancel any support plan that is fourteen days past due. Early cancellation and/or cancellation due to non-payment will be subject to an early termination fee of 25% of the remaining contract value.
Design Service Fees
All projects, under $1,000USD, require full payment prior to the start of development. Projects where the total cost is over $1,000USD will be split into at least 2 payments. An initial deposit will be due prior to the start of development. The deposit will include all licensing fees and 50% of labor costs.
Projects will not be released until full payment is received. Natural Selection retains the right to hold all graphics, account information and project development until payments have cleared our financial institution. Further, Natural Selection reserves the right to modify, disable or revoke any product for non-compliance or if payment is not received on or before their due date(s). Natural Selection shall not be liable to you or any third party should we exercise its right to modify, suspend, limit or revoke any product.
Cancelled projects are subject to a cancellation fee of 25% of the total project cost or $250 (Whichever is greater). You are also responsible for all license costs as well as labor up and to the point of cancellation.
Hosting Service Fees
All hosting plans are billed on a monthly or annual basis. Invoices will be automatically generated and sent to the email address you have on file with us 3 days prior to the renew/due date. Hosting service fees are automatically billed to your credit card of file on the date they are due.
Hosting services will be suspended for accounts that are 7 days past due. After an account is 14 days past due it will be accessed a re-activation fee of $20. If an account is 30 days past due it will be permanently closed and removed from our servers. Access to, files on suspended accounts, will not be granted until payment is made in full.
All invoices (not including Forum Edition Support or Extensions Club subscriptions) that are 14 days past due will be assessed a 3% late payment fee. Support Services
The following applies for our products
All Natural Selection Extensions are licensed under GPLv3.
You are allowed to make any changes and modifications to our extensions to suit your needs. It is not permitted to remove the copyright information in the source code, but you may remove any copyright information that may display on the front end of your website. Currently our products do not contain any links visible or hidden that point back to us outside of PHP headers and XML author tags.
We cannot provide support for extensions that were modified unless we completed the modifications. If you need support for an extension you have modified, let us know and we will provide a cost quote.
Distribution / Usage
You may distribute our extensions as long as the proper credit is given in the source code headers. You are free to use our extensions on as many domains as you wish, however support is limited for one domain per subscription. If you need support form multiple domains please let us know and we can work something out.
Web Design/Custom Code
All code distributed by Natural Selection (excluding our extensions) are released under a propiratery license. Distribution, re-use, modifications of our products is not permitted without written concent. All design agreements outline copyrights and licenses.
Because Natural Selection offers non-tangible irrevocable software products and services we do not offer any refunds. We will always aim to address any concerns that you may have. Natural Selection does not negotiate any chargebacks.
It is not allowed to sub-license, assign, or transfer your licenses or our services to anyone.
Any information submitted by you will be used solely for the purpose of completing transactions, delivering products and services, informing about new product releases and addressing any customer service issues. We will never share or sell your information to a third party.
In the event that Natural Selection Web Design LLC is sold or transferred to another owner, all of your information may be transferred upon final execution of the sale.
Natural Selection gives no warranty or guarantee for our products in any manner. We cannot give you the guarantee that the products or services will work with all third party extensions. Please be aware of that. We guarantee that all our work is of current standards with the latest software available. We cannot guarantee that they will work with future versions of software.
Natural Selection reserves the right to change or modify current Terms and Conditions at any time with a 30 day notice to it’s users. By creating an account on our website, you fully agree to these Terms and Conditions.