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Extension Support

If you are having trouble with one of our extensions and can't find help in the documentation, let us know by posting below.
  1. Barb Appel
  2. Technical Support
  3. Thursday, 17 October 2019
The Stripe plugin appears to not be working on our website at this time. The website where the main form is http://www.pre-trib.org/registration. My tech support expert has been doing the troubleshooting for me and come up with the following observations in 3 separate emails:

1. The registration form and donation & DVD order forms are not validating with or without AJAX. The contact form however is validating. The one thing that is different about the contact form is its the one that doesn't have the stripe gateway in it. I also tried unpublishing the page fields so it's one long form and that isn't working either.

2. I have a hunch it has something to do with the Stripe plugin.

3. I tried one other thing that proves the issue is with the Stripe plugin.
I un-published the two Stripe payment fields in the form and now it's validating. So something has gone wrong with the Stripe plugin or Stripe itself.


Thanks in advance for your guidance on how to fix this issue.

Barb
References
  1. http://pre-trib.org
  2. http://pre-trib.org/registration
  3. http://pre-trib.org/contact
  4. http://pre-trib.org/order

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