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Extension Support

If you are having trouble with one of our extensions and can't find help in the documentation, let us know by posting below.
  1. Brandon Ledford
  2. Technical Support
  3. Monday, 15 July 2019
Hey Ann,

I was just trying to check back in about the issues I was having with the communication failure from Stripe back to RSMembership... If you recall I was headed out on vacation and seemed to have got the core of the website functioning again, but we still had the issue of the recurring payments from the previous plans... Anyway I wanted to update, but the ticket has been locked. Can we open that one back up?

So, I thought the signup functionality was working again, but it turns out some issues were encountered while I was gone. Apprently some functionality is working in test mode, but not in live... I'm still digging into the errors I was told about, but here is one thing that I haven't seen before and was hoping you can give me some guidance on... This is an error from stripe after users try to sign up for our monthly or annual plans. Whats going on here?

"error": {
"code": "resource_missing",
"doc_url": "",
"message": "No such plan: rsmembership_plan_1_Price_999_Period_month_PeriodsCount_1; a similar object exists in test mode, but a live mode key was used to make this request.",
"param": "plan",
"type": "invalid_request_error"
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