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Troubleshooting

If you find that your form has stopped functioning be sure to have installed the latest version of RSForm (and it's plugins) and the Stripe for RSForm plugin.

Our Stripe plugin relies on existing RSForm functions. When RSForm releases an update and makes changes it can cause the Stripe plugin to break. Unfortunately we only become aware of new releases at the same time as everyone else, so we're unable to make any necessary changes in advance.

In most cases, if the Stripe block won't open, or your form is throwing an error about invalid keys, or a database column error, installing the latest versions will fix the issue.

  • Friday, 21 July 2017

Support is currently

Support Forum

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Marysville, WA 98270 United States
(360) 322-4907
Hamburg, PA 19526 United States
(610) 562-2900