Natural Selection Web Hosting ("Natural Selection," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you may have regarding your information when you visit our website, use our services, register domains through us, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Contents

• Information We Collect
• How We Use Information
• Cookies and Similar Technologies
• How We Share Information
• Payment Processing
• Client Billing and Support Platform
• Domain Registrations
• Analytics
• Data Retention
• Data Security
• Your Privacy Rights and Choices
• Marketing Communications
• Children's Privacy
• Third-Party Links and Services
• International Users
• Changes to This Policy
• Contact Us

Information We Collect

Information You Provide Directly

We may collect personal information you voluntarily provide to us, including:

• Name
• Business name
• Email address
• Phone number
• Billing address
• Account login details
• Payment-related information
• Domain registration details
• Support requests, messages, attachments, and other communications you send to us

Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring URLs
• Pages viewed and actions taken on our website
• Dates, times, and duration of visits

Information From Third Parties

We may receive information from third parties as reasonably necessary to operate our business and provide services, including from payment processors, domain registrars, billing platforms, fraud prevention tools, and service providers that support account management or infrastructure operations.

How We Use Information

We may use personal information for the following business purposes:

• To provide, maintain, and support our website, hosting, domain registration, and related services
• To create and manage customer accounts
• To process transactions, billing, renewals, and payments
• To register, transfer, renew, manage, and support domain names
• To respond to inquiries, support tickets, and service requests
• To monitor performance, stability, abuse, and security
• To prevent fraud, unauthorized access, spam, and other misuse
• To improve our website, services, and customer experience
• To send administrative messages, service notices, billing communications, and support-related communications
• To comply with legal obligations, enforce our policies, and protect our rights or the rights of others

Cookies and Similar Technologies

We may use cookies, local storage, session data, and similar technologies to operate our website, remember preferences, maintain logins, understand general usage patterns, improve performance, and help protect our systems.

These technologies may be used for purposes such as:

• Keeping you logged in
• Remembering settings or preferences
• Supporting billing portal and account functionality
• Understanding general site traffic and usage patterns
• Improving site functionality and performance
• Supporting security and fraud prevention

You may be able to control cookies through your browser settings. Blocking some cookies may affect the functionality of our website, billing portal, or services.

How We Share Information

We do not sell your personal information. We do not use Facebook, X, Twitter, or similar social media advertising or tracking integrations on our website.

We may share personal information only as reasonably necessary in the following circumstances:

• Service Providers: With vendors and contractors who help us operate our business, such as payment processors, billing and support platforms, domain registrars, analytics providers, email delivery services, and infrastructure partners
• Legal Compliance: When required to comply with applicable law, court order, subpoena, legal process, or lawful government request
• Protection of Rights: When we believe disclosure is necessary to investigate fraud, abuse, security incidents, policy violations, or to protect our customers, our services, or our legal rights
• Business Transfers: In connection with a merger, acquisition, reorganization, asset sale, financing, or similar transaction
• With Your Direction: When you ask us to share information or authorize us to do so

We may also disclose aggregated or de-identified information that does not reasonably identify you.

Payment Processing

We use Stripe to process payments. Payment card information is transmitted directly to Stripe and is handled by Stripe in accordance with its own privacy and security practices. We do not store full payment card numbers on our own servers unless expressly stated otherwise as part of a separate, clearly disclosed process.

We may receive limited payment-related information from Stripe, such as transaction status, payment method type, partial card details, billing information, and other information necessary to manage billing, reduce fraud, and provide customer support.

Client Billing and Support Platform

We use WHMCS to manage billing, account access, client communications, invoices, orders, support requests, and related customer service functions. Information you provide through our client portal or support system may be stored and processed through WHMCS as part of delivering our services.

This may include account information, contact details, service details, invoices, support tickets, and communications related to your services.

Domain Registrations

If you register, transfer, renew, or manage a domain name through us, we may collect and process domain registration information required to complete and maintain that service. This may include registrant, administrative, technical, and billing contact information.

Domain registration data may be shared with the applicable registrar, registry operator, resellers, escrow providers, ICANN-related processes, dispute providers, or other parties where required to provide domain services or comply with applicable rules, policies, or legal obligations.

Some domain registration information may be publicly available through WHOIS, RDAP, or similar systems unless privacy or proxy services are enabled and available for the domain extension in question. Domain name services are also subject to the policies and requirements of the applicable registrar and registry.

Analytics

We use website analytics tools to better understand website traffic and usage patterns so we can improve our website and services. We do not use Google Analytics. We also do not use Facebook Pixel or similar social advertising trackers.

Analytics data may include general technical and usage information such as page views, referral sources, browser type, device information, and visit activity. We use this information for internal reporting, performance monitoring, and website improvement.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

Retention periods may vary depending on the type of information, the nature of the service, legal, accounting, tax, fraud prevention, domain management, and operational requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, application, server, email transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your passwords, account credentials, and access to your devices. If you believe your account or information has been compromised, contact us promptly.

Your Privacy Rights and Choices

Depending on where you live, you may have privacy rights under applicable law. These may include the right to:

• Know whether we collect, use, or disclose your personal information
• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to legal and operational exceptions
• Opt out of certain data uses where required by law
• Appeal a privacy-rights decision where applicable

To make a privacy-related request, contact us using the information listed below. We may need to verify your identity before processing certain requests. We may deny requests where permitted or required by law, including where we must retain certain information for legal, security, billing, tax, fraud prevention, service continuity, or domain-related compliance purposes. [oai_citation:1‡California DOJ](https://oag.ca.gov/privacy/ccpa?utm_source=chatgpt.com)

Notice for U.S. State Privacy Laws

If you are a resident of a state with applicable privacy rights, you may have additional rights under state law. We will process qualifying requests as required by applicable law. California law, for example, gives consumers rights around access, deletion, correction, and certain disclosures about personal information practices. [oai_citation:2‡California DOJ](https://oag.ca.gov/privacy/ccpa?utm_source=chatgpt.com)

We do not knowingly sell personal information for monetary consideration.

Marketing Communications

We may send marketing or promotional emails where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

Even if you opt out of marketing messages, we may still send non-promotional communications related to your account, billing, support, renewals, security, or service status.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us and we will take appropriate steps to review and remove the information where necessary. The FTC continues to provide business guidance around children's privacy and broader privacy/security compliance.

Third-Party Links and Services

Our website or services may contain links to third-party websites, tools, plugins, or services. We are not responsible for the privacy, security, or content practices of those third parties. Their handling of your information is governed by their own policies and terms.

International Users

Our business is based in the United States. If you access our website or services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. When we do, we will update the effective date at the top of this page. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:

Natural Selection, a Lab529 Company
PO Box 442
Hamburg, PA 19526