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  1. Kelsey
  2. Technical Support
  3. Monday, 03 September 2018
Hi there,

I'm having a bit of an issue with a client site where the after-submit page refresh on forms with the Stripe plugin enabled is terribly, terribly slow.

I went to RSJoomla first and we tested the difference between the site's own user-registration speed and their own: the site was faster, but not by much.

When using the site, the max refresh is about 2s after submit. With RSForm it's about 4s after submit. After completing a Stripe payment, it's about 20s from the site the modal backdrop disappears.

It's such a long wait that my client has had a few users make duplicate payments, or email wondering if the payment page is broken.

You can see an example here: https://www.acttoday.com.au/pay-an-invoice

If you've got any thoughts on how we might address it, I'd really appreciate it!

Regards,

Kelsey
References
  1. https://acttoday.com.au/
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