• Call Us
  • 360.322.4907 or 610.562.2900

Monday - Friday ( 10.00 - 17.00 EST / 07.00 - 14.00 PST )

Extension Support

If you are having trouble with one of our extensions and can't find help in the documentation, let us know by posting below.
  1. Kelsey
  2. Technical Support
  3. Monday, 03 September 2018
Hi there,

I'm having a bit of an issue with a client site where the after-submit page refresh on forms with the Stripe plugin enabled is terribly, terribly slow.

I went to RSJoomla first and we tested the difference between the site's own user-registration speed and their own: the site was faster, but not by much.

When using the site, the max refresh is about 2s after submit. With RSForm it's about 4s after submit. After completing a Stripe payment, it's about 20s from the site the modal backdrop disappears.

It's such a long wait that my client has had a few users make duplicate payments, or email wondering if the payment page is broken.

You can see an example here: https://www.acttoday.com.au/pay-an-invoice

If you've got any thoughts on how we might address it, I'd really appreciate it!

Regards,

Kelsey
References
  1. https://acttoday.com.au/
Responses (5)


There are replies to this post but you need to login and have an active subscription.
Sorry, the discussion is currently locked. You will not be able to post a reply or a comment at the moment.

Support is currently

Support Forum

Announcements
  1. 0 subcategories
NS FontAwesome Pro
  1. 2 subcategories
Stripe for RSForm Pro
  1. 2 subcategories
Stripe for RSMembership
  1. 2 subcategories
Stripe for RSEvents
  1. 2 subcategories
NS Members Only
  1. 2 subcategories
NS Mail Template
  1. 2 subcategories
Bitcoin for RSForm Pro
  1. 2 subcategories
NS Share Intent for Zoo
  1. 2 subcategories
NS Name Split
  1. 2 subcategories
NS Formula
  1. 2 subcategories
NS MeetUp
  1. 2 subcategories
NS Nerds
  1. 2 subcategories
NS DownloadShop
  1. 2 subcategories
NS Recipe
  1. 2 subcategories
CiviCRM for RSForm
  1. 2 subcategories
Marysville, WA 98270 United States
(360) 322-4907
Hamburg, PA 19526 United States
(610) 562-2900