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  1. Chad Criswell
  2. Technical Support
  3. Friday, 04 January 2019
I am using the stripe plugin for RSForm Pro. Apparently other users are trying to pay their yearly dues and meeting with an error message but when I fill it out using the same form my transactions go through fine. In the back end my transactions show as completed with the Stripe field filled in with the ch_randomnumber and Payment Status marked as Accepted. None of the other six people who have tried it so far though have been able to get the transaction to complete. Their Stripe field is blank and the Payment Status field is set to Pending. It has been over a day since some of them attempted the transaction.

Any idea why other people's transactions would not convert? I could understand one or two errors due to typing in CC numbers wrong or whatever but other than me 100% of the people are failing.
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