• Call Us
  • 360.322.4907 or 610.562.2900

Monday - Friday ( 10.00 - 17.00 EST / 07.00 - 14.00 PST )

Extension Support

If you are having trouble with one of our extensions and can't find help in the documentation, let us know by posting below.
  1. Chad Criswell
  2. Technical Support
  3. Friday, 04 January 2019
I am using the stripe plugin for RSForm Pro. Apparently other users are trying to pay their yearly dues and meeting with an error message but when I fill it out using the same form my transactions go through fine. In the back end my transactions show as completed with the Stripe field filled in with the ch_randomnumber and Payment Status marked as Accepted. None of the other six people who have tried it so far though have been able to get the transaction to complete. Their Stripe field is blank and the Payment Status field is set to Pending. It has been over a day since some of them attempted the transaction.

Any idea why other people's transactions would not convert? I could understand one or two errors due to typing in CC numbers wrong or whatever but other than me 100% of the people are failing.
Sorry, the discussion is currently locked. You will not be able to post a reply or a comment at the moment.

Support is currently

Support Forum

  1. 0 subcategories
NS FontAwesome Pro
  1. 2 subcategories
Stripe for RSForm Pro
  1. 2 subcategories
Stripe for RSMembership
  1. 2 subcategories
Stripe for RSEvents
  1. 2 subcategories
NS Members Only
  1. 2 subcategories
NS Mail Template
  1. 2 subcategories
Bitcoin for RSForm Pro
  1. 2 subcategories
NS Share Intent for Zoo
  1. 2 subcategories
NS Name Split
  1. 2 subcategories
NS Formula
  1. 2 subcategories
NS MeetUp
  1. 2 subcategories
NS Nerds
  1. 2 subcategories
NS DownloadShop
  1. 2 subcategories
NS Recipe
  1. 2 subcategories
CiviCRM for RSForm
  1. 2 subcategories
Marysville, WA 98270 United States
(360) 322-4907
Hamburg, PA 19526 United States
(610) 562-2900