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Extension Support

If you are having trouble with one of our extensions and can't find help in the documentation, let us know by posting below.
  1. Chad Criswell
  2. Technical Support
  3. Wednesday, 02 January 2019
I purchased your stripe plugin for rsform to hopefully work around a problem that the RSJoomla version of the plugin has (and that they are not willing to fix).

I need to be able to make RSForm save the name of the user to the Stripe payment data that is stored on the Stripe server. Right now when someone pays via stripe it lets me see the last four digits of the card but nothing else to allow me to connect the payment to the person paying it. If Sally pays $10 then in the Stripe back end reports I need to be able to tell that that $10 is from Sally. I can see it in my Joomla backend, just not in the Stripe back end.

I am not seeing any documentation on your stripe plugin and would like to get some help with this. What do I need to do to make the system save the Name field to the stripe database somewhere that will be visible when we download a CSV from them?

Login credentials for the Joomla site have been provided in the details tab. Form link is in the URL tab.

Form name (to test with) is Pay Your Choir Membership Dues copy copy (#16 in the list of forms).

Also, after submitting the form I get a PHP error message and the payment never shows up in the stripe account. I go through the process of entering my credit card into the popup and it gives me the little green check mark but then gives a white screen with a class not found error.
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